14 Day Returns Policy

If you are not completely satisfied with your online purchase, please notify us immediately, we will provide a returns form for you to complete before returning. Goods returned without a valid returns number will be rejected.

Please return your item by insured delivery with all original packaging intact and it in its original condition within 14 days of receipt. Goods returned without a valid returns number will be rejected. Any damage in transit caused by unsuitable or no packaging will result in the return being rejected or a restocking fee based on the severity of the damage and value of the item.

Terms & Conditions of our Returns Policy

If you've changed your mind about keeping your purchase, please return it in its original condition and we'll exchange or refund it.

By original condition we mean: 

If you are returning goods that have been damaged in transit you must inform us within 2 working days. This will allow us to make a prompt claim against the courier and resolve the situation quickly. Refunds are processed and complete within 30 days. All costs for the collection and return of goods must be paid for by the customer.

Items hat cannot be returned due to hygienic or health and safety reasons include microphones, headphones, earplugs, and harmonicas. If you have purchased any of these products and believe it to be faulty then please contact us for assistance.

For returns contact - returns@eltoromusic.co.uk